Delivery & Return Policy
IndiaRentalz is committed to providing a smooth, transparent and reliable delivery and return experience for IT equipment rentals across India.
Delivery Policy
1. Service Locations
IndiaRentalz provides delivery and pickup support across multiple locations in India.
- Chandigarh
- Panchkula
- Mohali
- Delhi
- Gurugram
- Noida
- Ghaziabad
For other cities and locations across India, delivery may be arranged through logistics partners, courier partners, local hubs, or IndiaRentalz network support, depending on product availability, quantity, location, and order type.
2. Delivery Charges
In many cases, delivery and pickup charges may be included in the rental plan, security amount, or commercial terms shared at the time of order confirmation.
However, delivery charges may apply in case of:
- Remote or far-off locations
- Express delivery requests
- Special handling requirements
- Bulk equipment movement
- Large-size equipment such as servers, desktops, UPS, printers, or multiple-device orders
- Urgent delivery or dedicated vehicle requirement
- Reverse pickup from non-standard locations
3. Delivery Timeline
Orders are generally dispatched within 1 to 3 working days after order confirmation, payment, documentation approval, and equipment availability.
Most orders are delivered within 5 to 10 working days, depending on:
- Customer location
- Product availability
- Order quantity
- Documentation status
- Payment status
- Logistics partner timeline
- Weather, strikes, holidays, or other external conditions
For local and urgent requirements, faster delivery may be possible subject to availability.
4. Delivery Address
Equipment will be delivered only to the delivery address provided and approved at the time of order confirmation.
Any change in delivery address after order confirmation may require fresh verification and approval from IndiaRentalz. Delivery may be held until the revised address is verified.
5. Shipment Tracking
Once the equipment is shipped, the delivery tracking details or courier docket number may be shared with the customer, wherever applicable.
In case of any expected delay, IndiaRentalz or its logistics partner will make reasonable efforts to inform the customer.
6. Delivery Attempts
IndiaRentalz and its delivery partners will make reasonable attempts to complete the delivery. The customer is expected to be available at the delivery location and reachable on the registered contact number.
Although repeated coordination may be done to complete delivery, customers are advised to accept the delivery in the first or second attempt to avoid delays, rescheduling charges, or additional logistics cost.
7. Inspection at the Time of Delivery
All equipment is checked, audited, and packed before dispatch. The customer should inspect the package and equipment at the time of delivery.
The customer should check:
- Condition of packaging
- Physical condition of device
- Accessories received
- Charger, cables, bag, keyboard, mouse, or other items, if included
- Serial number or asset tag, wherever applicable
- Basic working condition of the equipment
In certain cases, the customer may be required to sign a delivery checklist, agreement, proof of delivery, or acknowledgement confirming receipt of the equipment and accessories.
8. Damaged or Faulty Product on Delivery
If the customer receives a damaged, faulty, or incorrect product, the issue must be reported to IndiaRentalz support within 24 hours of delivery.
The customer should share:
- Order details
- Photos or videos of the package and product
- Description of the issue
- Proof of damage, if applicable
IndiaRentalz support team will review the issue and assist with repair, replacement, or resolution as per the rental terms and availability.
It is the customer’s responsibility to report delivery-related damage promptly. Claims made after 24 hours may be subject to further verification.
9. Express Delivery
Express delivery may be available on request, subject to product availability, location, order quantity, and logistics feasibility.
Any express delivery charges will be borne by the customer and will be communicated before dispatch.
10. Agreement and Delivery Checklist
After order confirmation and successful delivery, the customer is bound by the rental terms and conditions mentioned on the IndiaRentalz website and/or agreed at the time of order confirmation.
In certain cases, the customer may also be required to sign:
- Rental agreement
- Delivery checklist
- Asset handover form
- Subscription or rental terms document
- Accessory receipt confirmation
- Other relevant documents
Return Options
1. Rental Extension
If the rented equipment is not returned on or before the agreed rental end date, the rental duration may automatically get extended.
In such cases, additional rental charges will apply as per the agreed rental plan, billing cycle, and applicable terms.
2. Return Request
The customer must raise a return request at least 48 hours before the rental duration ends.
Return request can be raised through:
- IndiaRentalz support portal
- Customer support team
- WhatsApp or phone support, wherever applicable
This helps IndiaRentalz schedule pickup, reverse logistics, billing closure, and return processing smoothly.
3. Pickup Coordination
After receiving the return request, the IndiaRentalz support team will coordinate with the customer for pickup of the rented equipment.
Pickup timelines may vary depending on:
- Customer location
- Equipment type
- Order quantity
- Courier or logistics availability
- Packaging readiness
- Local pickup feasibility
4. Customer Responsibility Before Return
Before handing over the equipment for return, the customer must ensure that all rented items and accessories are packed safely.
The customer should return all items received at the time of delivery, including:
- Laptop / desktop / MacBook / equipment
- Charger / adapter
- Power cable
- Bag
- Keyboard / mouse
- Monitor cables
- Accessories
- Any other item mentioned in the delivery checklist
Wherever possible, the equipment should be packed in its original packaging or in safe protective packaging to avoid transit damage.
The customer should keep pickup proof, courier receipt, photos, or handover acknowledgement for future reference.
5. Condition of Returned Equipment
Returned equipment will be checked by the IndiaRentalz team after it is received.
The inspection may include:
- Physical condition check
- Working condition check
- Accessory verification
- Serial number / asset tag verification
- Damage or misuse assessment
- Missing item check
- Data wipe or reset, where applicable
Any damage, missing accessory, misuse, or abnormal wear and tear may be chargeable as per IndiaRentalz policy.
6. Security Refund
The refundable security amount, if applicable, will be processed after the equipment is received and inspected by IndiaRentalz.
Security refund is generally processed within 3 working days after successful receipt and verification of the returned equipment, subject to:
- No damage
- No missing items
- No unpaid rentals
- No pending delivery/pickup charges
- No misuse or policy violation
- Completion of return inspection
Any applicable deductions will be communicated to the customer.
7. Data Responsibility
Before returning laptops, desktops, MacBooks, storage devices, or any IT equipment, the customer should take backup of personal or business data and remove confidential information.
IndiaRentalz is not responsible for loss of customer data after return, replacement, repair, formatting, or device reset.
Simple, Reliable Delivery & Return
IndiaRentalz is committed to providing a smooth delivery and return experience. Our team will coordinate with you at every step — from dispatch and delivery to pickup, inspection, and refund processing — so that your rental journey remains simple, reliable, and hassle-free.
