Payment and Refund Policy

The minimum usage tenure, deposits, and refund policy are as follows:

• There is a minimum usage tenure as selected by the hirer at the time of placing the order. Hirer can continue to rent the product for the same monthly payment. In the event the hirer wishes to return the product, a request needs to be generated at the customer service portal. As the rental charges are predecided on the factor including duration for which the equipment is hired on rent, an early closure charges might be applicable and will be settled from the security amount.
• Rental duration is automatically renewed if there is no action from the hirer's end after crossing their minimum rental tenure. However, if the hirer is sure to keep the rented equipment for a longer period, they are requested to extend the minimum usage tenure in order to avail the same monthly rent.
• India Rentalz team will support the hirer in picking the product back up after the completion of the rental tenure and upon successful quality check the refund process will be initiated to the registered bank account or source of payment within 3 working days. No interest is paid on the security deposit amount taken at the time of placing the online order.
• In the unlikely situation if the equipment gets damaged arriving at your doorstep, it is the responsibility of the hirer to report it to the support team of India Rentalz about the same.
• India Rentalz ensure that all equipment is new or nearly new when it arrives at its hub facility, with no compromise on quality. There are a series of stringent quality checks that are undertaken on every piece of equipment before its delivery. However, if the hirer don’t like the equipment at the time of delivery, connect back to the India Rentalz support team.
• There are no cancellation charges as such before the goods are delivered. However, in the event that you have placed an order for multiple items and the delivery agent has reached your doorstep, and you wish to cancel all your chosen items, then you may be liable to pay the expenses incurred on the delivery.