Terms of Service

1. Rental Charges

Rental charges will be applicable based on the product, quantity, configuration, rental duration, location, and commercial terms agreed at the time of order confirmation.

The hirer agrees to pay rental charges as mentioned in the quotation, website order, invoice, rental agreement, or any written communication issued by IndiaRentalz.

Rental charges may be collected through:

• Full advance payment
• Partial advance payment
• Monthly recurring rental
• Security deposit plus monthly rental
• Enterprise billing terms
• Any other agreed commercial arrangement

The rental period will begin from the date the equipment is delivered or made available to the hirer, unless otherwise agreed in writing.

The rental period will continue until the equipment is returned to IndiaRentalz, received in proper condition, and approved after inspection by the IndiaRentalz support or operations team.

2. Payment Terms and Late Payment Charges

The hirer is responsible for making rental payments on or before the due date.

If payment is not received by the due date, IndiaRentalz may charge late payment interest or penalty at the rate of 2.5% per month on the overdue amount, or as stated in the quotation, invoice, rental agreement, or applicable commercial terms.

Delay in payment may also lead to:

• Suspension of support services
• Temporary locking or disabling of equipment, where applicable
• Additional reminders and recovery action
• Termination of rental services
• Legal or recovery proceedings
• Repossession of rented equipment

Late payment charges are without prejudice to any other rights or remedies available to IndiaRentalz.

3. Delivery and Return Charges

Delivery and pickup charges may be included in the rental plan, security deposit, or commercial terms, depending on the order type and location.

However, additional charges may apply for:

• Remote locations
• Express delivery
• Special handling
• Bulk movement
• Dedicated vehicle requirement
• Failed delivery attempts
• Reverse pickup
• Outstation logistics
• Large or heavy equipment
• Change in delivery or pickup address

Any applicable delivery or return charges will be communicated to the hirer wherever applicable.

4. Safety and Proper Use of Equipment

IndiaRentalz makes reasonable efforts to check and dispatch equipment in working condition. However, after delivery, the hirer is responsible for proper handling, care, and safe use of the rented equipment.

The hirer must ensure that:

• The equipment is used only for lawful and intended purposes
• The equipment is not misused, damaged, tampered with, or mishandled
• The equipment is protected from water, fire, dust, power fluctuation, physical damage, theft, and unauthorized use
• Only trained or responsible users operate the equipment
• All instructions provided by IndiaRentalz are followed
• Accessories, cables, chargers, adapters, and other supplied items are safely maintained

The hirer must not use the equipment in any unsafe, illegal, abusive, or unauthorized manner.

5. Responsibility of the Hirer

The hirer’s responsibility begins from the time the equipment is delivered to the hirer, employee, representative, security personnel, office staff, family member, agent, or any person accepting delivery on behalf of the hirer.

The hirer is responsible for:

• Safe custody of the equipment
• Protection from theft, loss, fire, water damage, misuse, vandalism, mishandling, and unauthorized access
• Proper usage by employees, users, or representatives
• Returning the equipment at the end of the rental duration
• Returning all accessories and items received at the time of delivery
• Informing IndiaRentalz in case of damage, loss, theft, breakdown, or relocation requirement
• Clearing all pending dues before closure of rental

The hirer must not sell, transfer, pledge, sub-rent, mortgage, modify, dispose of, or part with possession or control of the equipment without written approval from IndiaRentalz.

The hirer’s responsibility ends only when the equipment is physically returned to IndiaRentalz, received by the authorized team, inspected, and confirmed as returned in acceptable condition.

6. Maintenance, Breakdown and Issue Reporting

Any breakdown, technical issue, unsatisfactory performance, damage, or abnormal functioning of the equipment must be reported immediately to the IndiaRentalz support team.

The hirer must not repair, open, modify, upgrade, replace parts, install unauthorized hardware, or attempt to repair the equipment unless written approval is given by IndiaRentalz.

In case of breakdown, IndiaRentalz may, depending on the issue and rental terms:

• Provide phone or remote support
• Arrange inspection
• Arrange repair
• Arrange replacement, subject to availability
• Call back the equipment for checking
• Provide alternate resolution as per policy

The hirer must immediately notify IndiaRentalz if the equipment is involved in any accident, physical damage, liquid damage, electrical damage, theft, loss, fire incident, or any situation that affects the condition or safety of the equipment.

For printers, consumables such as ink, toner, cartridges, drums, paper, and similar items are generally the responsibility of the hirer unless specifically included in the agreement. IndiaRentalz does not guarantee that a rental printer will be supplied with full consumables unless agreed in writing.

7. Location of Equipment

The rented equipment must be used only at the address or site approved at the time of rental.

The hirer must not shift, transfer, relocate, or move the equipment to another address, city, office, branch, employee location, event location, or third-party premises without prior written approval from IndiaRentalz.

If the hirer wishes to change the location of the equipment, IndiaRentalz must be informed in advance. Additional verification, logistics charges, or revised terms may apply.

8. Technical Support

IndiaRentalz provides technical support for rented equipment during support hours, subject to applicable rental terms.

Support may be provided through:

• Phone assistance
• WhatsApp or email support
• Remote troubleshooting
• On-site visit, where available and applicable
• Pickup and repair
• Replacement, subject to availability and policy

General support hours may be from 10:30 AM to 5:30 PM, unless otherwise mentioned in the agreement or enterprise support terms.

IndiaRentalz support covers equipment-related issues as per rental terms. It may not cover customer internet issues, customer software issues, data loss, third-party application errors, unauthorized software installation, virus or malware due to customer usage, user-created configuration issues, damage caused by misuse or negligence, or issues caused by customer accessories or external devices.

9. Customer Data and Software Responsibility

The hirer is responsible for all data stored, downloaded, processed, created, or accessed on the rented equipment during the rental period.

IndiaRentalz is not responsible for:

• Loss of data
• Corruption of files
• Software licensing issues
• Unauthorized software usage
• Customer login credentials
• Cloud account access
• Data backup failure
• Business interruption due to data or software issues

The hirer must take backup of all important data before returning, replacing, repairing, or handing over the equipment.

IndiaRentalz may format, reset, wipe, or reinstall the system after return, repair, or replacement. The hirer should ensure that all personal or business data is removed before return.

10. Quotation and Order Approval

Any quotation provided by IndiaRentalz is for reference and commercial discussion only. A quotation does not automatically create a rental contract.

A rental order is confirmed only after:

• Product availability is confirmed
• Commercial terms are accepted
• Required payment is received
• Documentation Process is completed and approved
• Delivery location is accepted
• IndiaRentalz confirms the order

IndiaRentalz reserves the right to revise, reject, hold, or cancel any quotation or order based on availability, documentation, risk assessment, payment status, or internal policy.

11. Documentation Process

Delivery of rented equipment is subject to successful completion of the IndiaRentalz Documentation Process.

The hirer must provide valid and clear documents as requested by IndiaRentalz. Documents may include identity proof, address proof, business documents, financial verification documents, authorization letters, GST details, references, or any other supporting documents depending on customer profile and rental requirement.

IndiaRentalz may reject or hold any order if documentation is incomplete, doubtful, mismatched, unverifiable, or not approved as per internal policy.

12. Termination of Rental

IndiaRentalz may terminate the rental arrangement with immediate effect if:

• The hirer fails to make payment on time
• The hirer violates any rental condition
• The equipment is misused, damaged, relocated, or transferred without approval
• The hirer provides false, incomplete, or misleading information
• Documentation is found to be invalid or doubtful
• The hirer refuses inspection, recovery, or return
• The hirer becomes insolvent or legal proceedings affect payment or recovery
• IndiaRentalz believes the equipment is at risk
• Any illegal or unauthorized use is suspected

Upon termination, IndiaRentalz may demand immediate return of all rented equipment and recover any pending dues, damages, penalties, legal expenses, or other applicable charges.

13. IndiaRentalz Right of Access and Recovery

The hirer authorizes IndiaRentalz, its employees, representatives, service partners, recovery agents, or authorized persons to access the premises where the equipment is reasonably believed to be located for inspection, repair, replacement, pickup, or repossession, subject to applicable law.

This right may be exercised in case of non-payment, rental expiry, termination, misuse, unauthorized relocation, risk to equipment, recovery requirement, or legal or contractual violation.

The hirer agrees to cooperate with IndiaRentalz for inspection, pickup, and recovery of equipment.

14. Loss, Theft, Damage and Missing Items

In case of loss, theft, damage, missing accessories, or non-return of equipment, the hirer will be responsible for applicable charges.

These may include:

• Repair cost
• Replacement cost
• Depreciated value or market value
• Missing accessory charges
• Inspection charges
• Logistics charges
• Rental dues until closure
• Legal or recovery expenses
• Any other applicable cost

The hirer must immediately inform IndiaRentalz in case of theft or loss and provide supporting documents such as police complaint, FIR, insurance details, or other documents if required.

15. Limit of Liability

IndiaRentalz will not be liable for any direct or indirect loss, damage, delay, cost, business interruption, loss of profit, loss of savings, loss of data, loss of goodwill, loss of opportunity, wasted expense, employee cost, project delay, or any consequential loss arising due to:

• Late delivery or non-delivery
• Breakdown of equipment
• Service delay
• Unsuitability of equipment
• Incorrect customer selection
• Customer software or data issue
• Internet service provider issue
• Third-party application issue
• Power fluctuation
• Logistics delay
• Force majeure events
• Any circumstance beyond reasonable control

16. Force Majeure

IndiaRentalz will not be responsible for delays, non-performance, or failure to provide services caused by events beyond reasonable control, including but not limited to natural disasters, floods, fire, pandemic, government restrictions, transport disruptions, strikes, riots, war, civil disturbance, internet or power failures, courier or logistics disruption, shortage of parts, vendor delay, or any other event beyond reasonable control.

17. Support for Older Equipment

IndiaRentalz may provide certain older-generation equipment on rent based on customer requirement, budget, or availability.

Support for older equipment may be limited due to age, availability of parts, manufacturer support status, performance limitations, or higher probability of failure.

IndiaRentalz will make reasonable efforts to support such equipment, but replacement or repair options may depend on availability.

18. Rights Reserved

Any delay, failure, or decision by IndiaRentalz not to enforce any term at any time shall not be considered a waiver of its rights.

IndiaRentalz reserves the right to enforce any term, recover dues, claim damages, repossess equipment, or take legal action at any later stage.

19. Separate Validity of Terms

If any provision of these terms is found to be invalid, unenforceable, or unlawful, the remaining provisions will continue to remain valid and enforceable.

Headings used in these terms are for convenience only and shall not affect the interpretation of the terms.

20. Governing Terms

These Terms of Service should be read together with:

In case of any conflict, the specific written agreement or commercial terms agreed with the hirer may prevail to the extent applicable.