Payment & Refund Policy
Our payment and refund policy is designed to keep your rental experience clear and predictable — from order confirmation and minimum rental tenure to return, inspection and refund of the applicable security amount.
1. Rental Payment Terms
Rental charges are based on the equipment, configuration, quantity, rental duration, customer profile, delivery location and commercial terms confirmed for the order.
Depending on the order, payment may be structured as:
- Full advance rental payment
- Partial advance payment
- Monthly recurring rental
- Refundable security amount plus rental
- Approved enterprise billing or credit terms
- Any other commercial arrangement confirmed in writing
Applicable GST and other taxes will be charged as required by law and as stated in the quotation, invoice or order confirmation.
2. Minimum Usage Tenure
Every rental may have a minimum usage tenure selected by the hirer or agreed at the time of order confirmation. Rental pricing is often calculated with reference to the committed rental duration.
If the hirer chooses to return the equipment before completion of the agreed minimum tenure, early closure charges may apply as per the quotation, rental agreement or applicable commercial terms.
3. Rental Renewal & Extension
If the equipment is not returned on or before the agreed rental end date, the rental may continue or renew as per the applicable billing cycle and rental terms.
If you know that you will require the equipment for a longer duration, we recommend requesting an extension in advance. Depending on the product and tenure, a revised long-term rental plan may be available.
4. Refundable Security Amount
A refundable security amount may be collected depending on the equipment value, customer profile, documentation, rental period, quantity and risk assessment.
No interest is payable on the refundable security amount during the rental period.
At the time of rental closure, the security amount may be adjusted against any applicable:
- Unpaid rental charges
- Early closure charges
- Damage or repair charges
- Missing equipment or accessory charges
- Delivery, pickup or logistics charges
- Other dues agreed under the rental terms
The balance refundable amount, if any, will be processed after successful return and inspection.
5. Return & Refund Process
Customers should raise a return request through the IndiaRentalz support channel before the rental end date so that pickup, reverse logistics, inspection and billing closure can be coordinated.
6. Refund Timeline
After the rented equipment is received and successfully inspected, IndiaRentalz generally initiates the applicable refund within 3 working days, subject to completion of return verification and adjustment of any outstanding dues.
Once the refund is initiated, the time taken for the amount to appear in the customer's account depends on the bank, payment gateway and original payment method. This may take approximately 7–10 business days in some cases.
7. Cancellation Before Delivery
Generally, no cancellation charge applies where an order is cancelled before dispatch or before logistics costs have been incurred, subject to the specific order terms.
However, charges may apply if:
- The order has already been dispatched
- A delivery vehicle or logistics partner has already been assigned
- The delivery team has reached the customer location
- Special procurement, configuration or preparation has been completed for the order
- Any non-refundable third-party logistics or processing cost has been incurred
Any applicable deduction will be communicated to the customer as part of the cancellation and refund process.
8. Documentation Rejection or Order Rejection
Delivery of rented equipment is subject to successful completion of the IndiaRentalz Documentation Process and internal approval.
If an order is rejected by IndiaRentalz because the Documentation Process is not approved, any eligible advance amount paid by the customer will be refunded in accordance with the applicable order, cancellation and refund terms.
Any non-refundable third-party cost already incurred, if applicable to a specific order, will be communicated before adjustment.
9. Damaged, Faulty or Incorrect Equipment on Delivery
IndiaRentalz checks and audits equipment before dispatch. If you receive equipment that is damaged, faulty or materially different from the confirmed order, please report it to the IndiaRentalz support team within 24 hours of delivery.
Please share the order details, description of the issue and supporting photographs or videos wherever applicable.
After review, IndiaRentalz may arrange repair, replacement, exchange, return or another suitable resolution in accordance with the rental terms and product availability.
10. Exchange & Replacement
Approved exchanges or replacements are subject to product availability, location, logistics feasibility and the nature of the reported issue.
Where an exchange or replacement has been approved, IndiaRentalz will make reasonable efforts to complete the process as quickly as possible. Depending on the location, equipment category and stock availability, fulfilment may take up to 15 business days in certain cases.
11. Refund Method
| Original Online Payment | Refund will normally be initiated back to the original payment method wherever supported. |
|---|---|
| Bank Transfer / Other Method | Refund may be processed to the customer's verified and registered bank account after confirmation of the required details. |
| Enterprise / Account Customer | Refund or adjustment may be processed through credit note, account adjustment or bank transfer in accordance with the agreed commercial terms. |
12. Refunds May Be Held Pending Verification
IndiaRentalz may temporarily hold or delay a refund where additional verification is required, including situations involving:
- Pending return inspection
- Missing items or accessories
- Damage assessment
- Unpaid rental or other outstanding dues
- Disputed pickup or delivery status
- Incorrect or unverified bank details
- Open support, recovery or contractual issues
The customer will be informed where any material deduction or additional verification is required.
13. Payment or Refund Queries
If you believe a payment has been charged incorrectly, a duplicate payment has been made, or an approved refund has not been received after the expected banking timeline, please contact IndiaRentalz support with the relevant order and transaction details.
Email: support@indiarentalz.com
Phone: +91 9738 030303
14. Policy Read Together with Rental Terms
This Payment & Refund Policy should be read together with the applicable quotation, order confirmation, invoice, rental agreement, Terms of Service, Documentation & Verification Policy, and Delivery & Return Policy.
If a specific written commercial agreement contains different payment, tenure, cancellation or refund terms, the specifically agreed written terms may prevail to the extent applicable.
Clear Payments. Transparent Refunds.
IndiaRentalz aims to keep every stage of the rental journey transparent — from payment and minimum tenure to equipment return, inspection and refund processing — so customers know what to expect before, during and after their rental.
