Privacy Policy

1. Information We Collect

When you visit our website, place an order, request a quotation, rent equipment, contact support, or complete the documentation process, we may collect the following information:

Personal Information

• Name
• Mobile number
• Email address
• Billing address
• Delivery address
• Identity proof details
• Address proof details
• PAN details, where required
• Company or business details
• GST details, where applicable
• Bank statement or financial verification documents, where required for rental approval
• Reference details, where required
• Communication records with our team

Order and Rental Information

• Products rented or requested
• Rental duration
• Payment details
• Security deposit details
• Delivery and pickup details
• Support tickets
• Device handover records
• Return and inspection records
• Agreement and documentation status

Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Time spent on pages
• Cookies and session information
• Cart and browsing activity

This helps us improve website performance, customer experience, security, and marketing effectiveness.

2. How We Use Your Information

IndiaRentalz may use your information for the following purposes:

• To process rental orders
• To verify customer identity and address
• To complete the Documentation Process
• To assess rental eligibility and risk
• To arrange delivery, pickup, return, and replacement
• To process payments, deposits, refunds, and invoices
• To communicate order updates and support information
• To provide customer service and technical support
• To send quotations, reminders, rental extension notices, and return updates
• To improve our website, products, services, and customer experience
• To prevent fraud, misuse, unauthorized rentals, or policy violations
• To comply with legal, regulatory, tax, accounting, and contractual obligations
• To send promotional offers, product updates, or marketing communication, where permitted

3. Consent

When you provide personal information to IndiaRentalz for placing an order, completing documentation, making payment, arranging delivery, requesting return, or using our services, you consent to the collection and use of that information for the purpose of providing our rental services.

If we ask for your information for any secondary purpose, such as marketing communication, we will either ask for your consent or provide you with an option to opt out.

4. Disclosure of Information

IndiaRentalz does not sell your personal information.

We may share or disclose your information only when required for legitimate business, service, legal, or operational purposes, including:

• With payment gateway providers for payment processing
• With logistics and courier partners for delivery and pickup
• With verification agencies or field verification executives
• With service partners for support, repair, or replacement
• With legal, accounting, tax, or compliance advisors
• With law enforcement, government authorities, courts, or regulators, if required by law
• With business partners or vendors who help us provide services
• When required to enforce our rental agreement, terms of service, or recover equipment
• When necessary to protect IndiaRentalz, its customers, assets, or legal rights

We may also disclose information if you violate our terms of service, rental agreement, documentation policy, or applicable law.

5. Data Storage and Protection

Your information may be stored in our website systems, databases, CRM, order management systems, documentation systems, payment records, support systems, and other secure business applications used by IndiaRentalz.

We take reasonable precautions and follow industry-accepted practices to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

6. Payment Information

IndiaRentalz may use third-party payment gateways or payment service providers to process payments.

When you make a payment through a payment gateway, your payment information may be collected and processed directly by the payment service provider. Such providers may store and process payment details as per their own privacy policies and security standards.

Payment information may be encrypted and processed in accordance with applicable payment security standards, including PCI-DSS, wherever applicable.

Transaction records may be retained for accounting, taxation, refund, reconciliation, legal, and compliance purposes.

7. Third-Party Services

We may use third-party service providers to support our business operations. These may include:

• Payment gateways
• Courier and logistics partners
• CRM and communication tools
• Email and SMS service providers
• WhatsApp communication tools
• Verification agencies
• Analytics and marketing tools
• Cloud hosting providers
• Support and service partners

These third-party providers may collect, use, process, or store your information only to the extent required to provide their services to IndiaRentalz.

Some service providers may operate from different locations or jurisdictions. In such cases, your information may be subject to the laws of those jurisdictions.

We recommend that you review the privacy policies of payment gateways and other third-party platforms used during your transaction.

8. Website Links

Our website may contain links to third-party websites, payment gateways, partner websites, social media pages, or external platforms.

Once you leave the IndiaRentalz website, we are not responsible for the privacy practices, content, security, or policies of those external websites.

We encourage you to read the privacy policies of any third-party websites you visit.

9. Cookies and Tracking Technologies

IndiaRentalz may use cookies and similar technologies to improve website functionality, user experience, analytics, and marketing.

Cookies may help us:

• Maintain your website session
• Remember cart details
• Understand website traffic
• Track page visits
• Improve website performance
• Measure marketing campaigns
• Recognize returning visitors
• Improve product recommendations and user experience

Cookies may include session cookies, unique tokens, storefront cookies, analytics cookies, and other similar technologies.

You may disable cookies through your browser settings. However, disabling cookies may affect website functionality, cart usage, login access, and overall browsing experience.

10. Marketing Communication

With your consent or as permitted by applicable law, IndiaRentalz may send you communication related to:

• Offers
• New products
• Rental plans
• Service updates
• Enterprise solutions
• Renewal reminders
• Return reminders
• Promotional campaigns
• Customer feedback requests

You may opt out of promotional emails or marketing communication by contacting us at support@indiarentalz.com.

Operational communication related to active orders, payments, documentation, delivery, return, support, or legal matters may still be sent even if you opt out of marketing communication.

11. Age of Consent

By using this website, you confirm that you are legally eligible to enter into a rental transaction.

If you are using this website on behalf of a minor, organization, company, institution, or any other entity, you confirm that you have the authority to provide information and consent on their behalf.

IndiaRentalz may require guardian or parent details for student rentals, minor-related requirements, or certain high-value rentals.

12. Data Retention

IndiaRentalz may retain your personal information, order details, documentation records, payment records, communication history, and rental records for as long as required for:

• Active rental services
• Customer support
• Accounting and taxation
• Legal compliance
• Dispute resolution
• Fraud prevention
• Equipment recovery
• Business records
• Regulatory requirements

Once the information is no longer required, we may delete, anonymize, archive, or securely store it as per our internal policies and applicable laws.

13. Your Rights and Choices

You may contact IndiaRentalz to:

• Access your personal information
• Correct or update your information
• Request deletion of certain personal information
• Withdraw consent for marketing communication
• Raise a privacy-related concern
• Ask questions about how your information is used

Requests may be subject to identity verification, legal requirements, active rental obligations, pending payments, dispute status, or regulatory retention requirements.

14. Security of Rental and Documentation Data

As IndiaRentalz provides equipment on rent, certain information may be required for verification, asset safety, fraud prevention, and recovery of rented equipment.

Documentation details, address verification details, business proof, and customer records may be used to:

• Approve or reject rental requests
• Verify customer identity and delivery address
• Prevent misuse or unauthorized rental
• Support recovery in case of default
• Comply with legal and contractual obligations
• Protect IndiaRentalz assets and customer interests

IndiaRentalz handles such information with reasonable care and restricted access.

15. Changes to This Privacy Policy

IndiaRentalz reserves the right to update or modify this Privacy Policy at any time.

Any changes will be effective immediately once posted on the website. We encourage users to review this page periodically.

If we make material changes to this policy, we may notify users through the website, email, or other suitable communication methods.

If IndiaRentalz or its website is acquired, merged, restructured, or transferred to another entity, customer information may be transferred as part of the business transaction, subject to applicable law.

16. Contact Information

For any questions, complaints, corrections, deletion requests, or privacy-related concerns, you may contact us at:

We will make reasonable efforts to address your request in accordance with applicable laws and internal policies.